Effective Date: 28/07/2024

At barg-in.preview-domain.com, we aim to ensure that you are completely satisfied with your purchase. If you are not happy with your order, we offer a 15-day return policy for most items purchased from our website. Please read the following details to understand how our return process works and the conditions that apply.

• If you are approved, then your refund will be proceed and credit will be automatically  be applied to your credit card or original method of payment, within 7 working days.

1. Eligibility for Returns

You may return most items within 15 days of the delivery date if they meet the following conditions:

• The item is unused, in the same condition that you received it, and in the original packaging.
• The product is not damaged or defective (unless you are returning due to manufacturing defects).
• The product has not been personalized or custom-made for you.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Log in to your Account: Visit your account on our website and navigate to the “Orders” section.
2. Select the Order: Choose the order you wish to return and click on the “Return” button.
3. Fill Out the Return Form: Provide details such as the reason for return, any defects (if applicable), and the condition of the product.
4. Submit Your Request: After submitting the return request, our customer support team will process it and provide you with further instructions.

If you are unable to initiate a return through your account, please contact our customer support at easybuyfirm@gmail.com or 7300430929 for assistance.

3. Return Shipping

• Free Returns: We offer free return shipping for defective or damaged products, or if you received the wrong item.
• Customer-Responsible Returns: If the return is due to personal reasons (e.g., you changed your mind), you will be responsible for the cost of return shipping.
• We recommend using a traceable shipping service to ensure the safe return of your items. Please keep the tracking number for your records.

4. Refund Process

Once we receive and inspect the returned product, we will process your refund or replacement. The time it takes to process your return will vary depending on the condition of the product and the volume of returns.

• Refund Method: Refunds will be credited to the original payment method (credit card, debit card, net banking, or wallet). Please note that it may take 5-7 business days for the refund to appear in your account.
• Partial Refunds: If the returned product is not in its original condition or packaging, we may deduct a restocking fee or issue a partial refund.

5. Exemptions from the Return Policy

Certain products may not be eligible for return, including but not limited to:

• Products that are used, damaged, or altered.
• Hygiene products (e.g., cosmetics, ) unless they are defective or damaged.

6. Defective or Damaged Products

If you receive a product that is defective or damaged, please contact us within 48 hours of receiving the item. We will either replace the item or issue a full refund, including return shipping costs, as per your preference.

7. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired item.

8. Consumer Rights under Indian Law

Under the Consumer Protection (E-Commerce) Rules, 2020, and other applicable laws in India:

• You have the right to return products within a reasonable period (15 days as per our policy) from the date of delivery.
• You are entitled to a refund if the product is defective, damaged, or not as described.
• E-commerce platforms must ensure that return processes are transparent and easy to follow.

In case of disputes regarding returns or refunds, you have the right to approach the Consumer Forum or file a complaint with the National Consumer Helpline (NCH) in India.

Cancellations

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to us and we  have initiated the process of shipping them.If you are approved, then your refund will be proceed and credit will be automatically be applied to your credit card or original method of payment, within 7 working days.

9. Contact Us

If you have any questions or need assistance with the return process, feel free to reach out to our customer support team:

Email: easybuyfirm@gmail.com
Address: Easybuy Enterprises,CHAK 7 E, HMH Road,
Near Shiva Motors,
Sri Ganganagar, Rajasthan – 335001.